Effective date: March 30, 2026
At Home Griot, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights when you visit our website or place an order.
## 1. Who we are
Home Griot is an online store that sells digital products, including instant download posters, DIY Canva templates, and personalized custom digital products.
If you have questions about this Privacy Policy, you can contact us at:
**Email:** homegriot@gmail.com
## 2. Information we collect
We may collect the following information when you use our website or place an order:
### Information you provide directly
– Name
– Email address
– Billing details
– Order information
– Personalization details you submit for custom products, such as:
– name
– date of birth
– photo
– notes or instructions
### Information collected automatically
When you browse our website, certain information may be collected automatically, such as:
– IP address
– browser type
– device type
– pages visited
– referring website
– cookies and usage data
## 3. How we use your information
We use your information to:
– process and fulfill orders
– deliver digital products
– provide Canva template access or instructions
– complete personalized custom orders
– communicate with you about your purchase
– respond to customer service requests
– improve our website and services
– detect fraud, abuse, or unauthorized activity
– comply with legal obligations
## 4. Payments
Payments on our website may be processed by third-party payment providers such as **PayPal** and other payment gateways we may enable in the future.
We do not store your full payment card details on our servers. Payment information is handled by the payment provider according to their own privacy and security policies.
## 5. Digital products and customer submissions
For custom and personalized products, we may collect files or content you submit, including photos and text details. You are responsible for ensuring that any content you upload:
– belongs to you, or
– you have permission to use
We use these submissions only for the purpose of creating and delivering your order, unless required by law or necessary to resolve disputes.
## 6. Cookies and analytics
We may use cookies and similar technologies to:
– keep the website functioning properly
– remember user preferences
– understand website traffic and usage
– improve performance and marketing
We may also use third-party tools such as analytics services to understand how visitors use our site.
You can usually control cookies through your browser settings.
## 7. Sharing your information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, such as:
– payment processors
– website hosting providers
– email service providers
– analytics providers
– tools used to deliver or manage digital products and customer support
We may also disclose information if required by law, legal process, or to protect our rights.
## 8. Data retention
We keep your information only as long as needed for:
– fulfilling orders
– customer support
– legal, tax, accounting, or dispute resolution purposes
– maintaining business records
If you submit content for a custom order, we may retain it for a reasonable period to complete the order, provide support, or address revisions, disputes, or re-delivery requests.
## 9. Your rights
Depending on your location, you may have rights regarding your personal data, including the right to:
– request access to your data
– request correction of inaccurate information
– request deletion of your data where legally permitted
– object to certain uses of your data
– withdraw consent where consent is the basis for processing
To make a request, contact us at **homegriot@gmail.com**.
## 10. International customers
We sell to customers in multiple countries. By using our website, you understand that your information may be processed in countries where our service providers operate.
## 11. Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
## 12. Children’s privacy
Our website and products are not intended for children to purchase directly without parental or guardian involvement. We do not knowingly collect personal information from children without appropriate consent where required.
## 13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
## 14. Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us at:
Home Griot
Email: homegriot@gmail.com